CRM

There are new incredible opportunities to manage all business processes that impact the relationship with the customer.

Thanks to the in-depth knowledge of CRM (Customer Relationship Management) processes and the development and integration skills, not only in the CRM world but also in the ERP or technological world, we are able to implement the Microsoft Dynamics 365 functions in the best possible way. CRM field, highly innovative features because amplified by the inclusion of artificial intelligence (AI) modules, mixed reality platforms (virtual + augmented) and 3D applications to get answers or overcome physical obstacles in a fast, simple way and intuitive.

Microsoft Dynamics 365 CRM is a complete platform that supports the company in the different types of relationship with the customer, in a modular way and according to your needs:

• Dynamics 365 Sales: To support the relationship with the customer, from negotiation to offer management. (Appointment management, visit report, competition mapping, (opportunity management, negotiation, pipeline, forecast, etc.)
• Dynamics 365 Service: For after-sales assistance via telephone, email, form on the website, social networks, chatbot and / or live chat (For companies that have one or more centers / offices with support operators and use different contact channels for manage tickets).
• Dynamics 365 Marketing: for the management of the processes and activities of the Marketing department, for example for the search for potential customers both online (social, web marketing, e-mail marketing, etc.) and off-line (fairs, customer events, etc.) ..).
• Dynamics 365 Field Service: for on-site management of product intervention (machine, tool, line, etc.) in the event of a problem or maintenance. Facilitates the management / planning of technicians in the field (in field) and the related intervention report.