Accessibility
Accessibility Statements
- Accessibility Statement – www.retelit.it (PDF, opens in a new tab)
- Accessibility Statement for the IVR Customer Service Noitel Mobile (calls from SIM)
- Accessibility Statement for the IVR Brennercom Customer Service IVR (calls from abroad)
- Accessibility Statement for the Brennercom Customer Sevice IVR (call from Italy)
- Accessibility Statement for the IVR Retelit Customer Service IVR (calls from Italy)
- Accessibility Statement for the IVR Retelit Customer Service IVR (calls from abroad)
- Accessibility Statement for the IVR Customer Service Noitel Mobile
Accessibility Feedback
At Retelit, digital accessibility is not just a regulatory obligation, but a core value. We believe that technology should be an inclusive tool, capable of meeting the needs of all people, regardless of their abilities or conditions.
In compliance with the (EAA) and the relevant Italian legislation, we are committed to ensuring that all portals of our Group, applications, and telephone services are accessible to everyone, promoting equal opportunities to access information and services.
Currently, our websites are not yet fully compliant with accessibility requirements, but we are actively working to bring them into compliance as soon as possible.
We are aware that accessibility is an ongoing process of improvement. For this reason, we value every report that can help us identify barriers and implement corrective actions.
If you experience difficulties using our tools, we invite you to complete the contact form below. Every feedback is an opportunity for us to improve.
Informational note widget
Eye-Able Assist is a software from Web Inclusion GmbH that enables all people barrier-free access to information on the internet. The necessary files such as JavaScript, stylesheets, and images are loaded from an external server. When features are activated, Eye-Able Assist uses the browser’s Local Storage to save settings. All settings are stored only locally and are not transferred further. To ward off attacks and provide our service in near real-time, Eye-Able Assist uses the Content Delivery Network (CDN) of BunnyWay d.o.o. (Cesta komandanta Staneta 4A, 1215 Medvode, Slovenia).
This use serves the purpose of fulfilling the contract with our customers (Art. 6 para. 1 lit. b GDPR) and in the interest of providing our online offering securely, quickly, and efficiently through a professional provider (Art. 6 para. 1 lit. f GDPR). All transmitted data and servers remain within the EU at all times to enable GDPR-compliant processing. Web Inclusion GmbH never collects or analyzes personal user behaviour or other personal data. To ensure data protection-compliant processing, Web Inclusion GmbH has concluded data processing agreements with our host BunnyWay. Further information can be found in the privacy policies: