Retelit Contact Center is designed to become a company's natural extension to its stakeholders. It can integrate with the IT systems you already use, adapts to your needs, and uses artificial intelligence (AI) technologies to give your stakeholders the best communication experience. Located in Parma, Italy, it has been serving public administration, healthcare, industry and service companies for more than 15 years.
Contact Center
A PERSONALIZED COMMUNICATION EXPERIENCE FOR YOUR CUSTOMERS
OPTIMIZE ALL YOUR TOUCH POINTS AND IMPROVE INTERACTIONS WITH YOUR STAKEHOLDERS
A CONTACT CENTER WITH A LOT OF QUALITIES
MULTI CHANNEL
Responds from all your channels: phone, email, WhatsApp, videoconference, webcall, chatbot and voicebot.
multi platform
Uses multiple technologies including ACD, CRM, chat software, social media software, knowledge base.
multi language
Speaks all European languages.
READY TO SUPPORT YOU AND TALK ABOUT LOTS OF TOPICS
We are ready to provide you with lots of services with the possibility of creating new ones together with you,
to meet your every need.
to meet your every need.
SUPPORT SERVICES
We answer all questions, from services and products to invoices, give technical support in case of problems and handle any complaints. We are also equipped to do customer satisfaction surveys.
OPERATIONAL SERVICES
We provide switchboard services with possible call forwarding to the relevant recipient, diary management and document acquisition for customers and suppliers. And if you want to organise an event, we take care of the invitations.
ORDER MANAGEMENT SERVICES
We take care of order acquisition and processing, returns and replacements, and provide after-sales support.
HEALTHCARE-SPECIFIC SERVICES
We manage bookings and can act as a front line for providing information.