At the service of the digital transformation of the Public Administration
Secure and resilient connectivity, cloud services under Italian jurisdiction, managed cybersecurity and Italian data centres to support Central (PAC) and Local (PAL) Public Administrations on their journeys of digital transformation, data sovereignty and regulatory compliance.
The Public Administration plays a decisive role in the evolution of the country.
The development of new skills and the spread of a digital culture are central themes for Central Public Administrations (PAC) and for Local Public Administrations (PAL) — Regions, Provinces, Metropolitan Cities and Municipalities. The adoption of new technologies and the support of partners experienced in digital transformation are conditions for delivering innovative services for institutions and citizens.
To accelerate the country's digital transformation, administrations work on two fronts at the same time: strengthening the digital skills of their staff and developing new citizen services founded on secure and resilient connectivity, qualified cloud services and advanced cyber security.
For over 25 years Retelit has supported PAC and PAL in their journeys of strategic planning, migration and management of digital infrastructure.
We provide a single Italian infrastructure foundation — fibre network, 38 data centres in Italy, private cloud and managed cybersecurity — consistent with the Strategia Cloud Italia, the ACN qualification scheme and the Three-Year Plan for IT in the Public Administration.
The requirements of the Italian Public Administration.
Three operational fronts make up the digital agenda of Central and Local Public Administrations today: secure and resilient connectivity towards offices and local branches, qualified cloud services under Italian jurisdiction, and managed cyber security aligned with NIS2. The Cloud Transformation Observatory of the Politecnico di Milano and the National Cybersecurity Agency have confirmed how these are now operating conditions for citizen services.
Secure and resilient connectivity towards offices, local branches and data centres
Digital registries, digital identity, payments, citizen portals and the communication channels of administrations all operate on a multi-site network that connects the central offices and local branches of Ministries, Agencies, Regions, Provinces, Metropolitan Cities and Municipalities with their data centres. What is needed is dedicated fibre, SD-WAN with traffic segmentation, redundant paths, rapid activations and backup lines, so that a local failure does not become an interruption of the public service.
Qualified cloud services and data sovereignty for the PA
The Strategia Cloud Italia and the Three-Year Plan for IT in the Public Administration steer the data and critical applications of Public Administrations towards AgID/ACN-qualified infrastructure under Italian jurisdiction. For PAC and PAL this means choosing scalable environments with AgID-qualified data centres in Italy, traceable access control, multi-tenant segregation and managed backups, aligned with the data classification and the responsibility model defined by national regulation.
Advanced cyber security and NIS2 compliance for administrations
The National Cybersecurity Agency has recorded a trend of continuous growth in cyber events and incidents on the Italian perimeter, with the Public Administration in the crosshairs of recurring ransomware, phishing and DDoS campaigns. The NIS2 directive includes Public Administrations regardless of size and requires baseline measures on risk management, access control, incident notification and supply chain. What is needed is 24/7 supervision, managed detection and response, recurring vulnerability assessments and documented governance.
Retelit's solutions for the Public Administration.
Six assets supporting the digital transformation of PAC and PAL: multi-site fibre and SD-WAN connectivity for offices and local branches · private and hybrid cloud services under Italian jurisdiction · 38 AgID-qualified data centres in Italy for the colocation of mission-critical systems · managed cyber security compliant with the NIS2 baseline specifications · omnichannel Contact Center for citizen service desks · Smart City for Municipalities and Metropolitan Cities. A dedicated team supports Central and Local Public Administrations from strategic planning to operations, with a single proprietary infrastructure entirely within Italian territory.
Secure and resilient connectivity for PA offices
Proprietary fibre optic backbone over 47,000 km in Italy, integrated with SD-WAN, IP-VPN and MPLS, to connect central offices, local branches, citizen desks and the data centres of administrations. Dedicated bandwidth with a 99.9% SLA, traffic segmentation, redundant paths, rapid activation on new sites and backup lines, so that a local failure does not translate into an interruption of the citizen service.
Discover the servicePrivate and hybrid cloud services under Italian jurisdiction
Private and hybrid cloud platforms hosted in Retelit's AgID-qualified Italian data centres. Compute, storage and networking resources managed with enterprise SLAs, managed backup and disaster recovery with measurable recovery times, and direct connection to the main public clouds for multicloud architectures. A foundation consistent with the Strategia Cloud Italia and with the ACN qualification scheme for PA services.
Discover the service38 data centres in Italy for PA colocation
Housing and colocation spaces in 38 Retelit data centres entirely within Italian territory, carrier-neutral and interconnected in the Avalon campus. Redundant power and cooling, traceable access control, physical security and a certified perimeter to host the mission-critical systems of administrations and ICT in-house companies, with a choice of the delivery region and of continuity requirements consistent with the Three-Year Plan.
Discover the serviceManaged, NIS2-compliant cyber security for the Public Administration
Managed cyber security services for administrations, from 24/7 detection and response with an Italian SOC to the protection of endpoints, network, e-mail and perimeter. On the governance front, recurring vulnerability assessments, compliance support and staff training. A posture consistent with the ACN baseline specifications for NIS entities, with documented processes for risk management and incident notification.
Discover the serviceOmnichannel Contact Center for citizen service desks
An omnichannel platform to manage contacts between the Public Administration and citizens across voice, e-mail and chat: intelligent queues, routing by territorial area, integration with management systems and reporting with measurable SLAs. Designed for public relations offices (URP), telephone desks and helpdesks of public bodies, with guaranteed voice quality and service continuity even during traffic peaks.
Discover the serviceSmart City — IoT solutions for Municipalities and Metropolitan Cities
A software and IoT platform for monitoring municipal resources — lighting, mobility, air quality, waste, energy consumption of public buildings. A centralised dashboard collects data from sensors across the territory and makes it available to the technical offices of Municipalities and Metropolitan Cities, to optimise citizen services and reduce operating costs.
Discover the serviceCertifications and regulatory compliance for the Public Administration
We operate within a certified perimeter subject to periodic independent verification. Our quality processes, data centres, cloud services and managed cyber security services are aligned with the main Italian regulatory references for the Public Administration, from the AgID guidelines to the ACN baseline specifications for NIS2, up to the international standards for information security and business continuity.
Let's talk about your next Public Administration project.
Secure and resilient connectivity, cloud services under Italian jurisdiction, managed NIS2-compliant cyber security and Italian data centres for Central and Local Public Administrations.